On 12/30/09, I purchased a car from an auto dealer, and it was financed through Veros Credit. In addition: My "Full Coverage" insurance (increased monthly payment) was provided through Veros Credit as well. In July of 2011, due to other financial obligations, Veros Credit offered me a payment extension for the Month of August 2011, with reduced payments from: Sept. through February 2012.
I went in their office, filled out the request form, and made a payment. on 08/13/11, I was involved in a car accident. I called the Veros Representative and informed him of the circumstances. on 08/20/11, I went to retrieve the vehicle from the Towing Company. Veros Credit had picked the car up on 08/16/11.
I called the Veros-Santa Ana Office, inquiring on the status of my car. I was informed that I was delinquent on the payment for August, and after being transferred to (4) different representatives, they would not give me any information regarding the vehicle. I was told I needed to make a payment before they could discuss the vehicle.
I am currently filing a complaint! At the time of the accident..., my account was current.